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In 2004, the Philippines already captured 20 percent of the total world market share in contact center services. The Philippine government estimates the Philippines could capture ... http://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippines ... The certification process and specificity of the four assessments enabled me to demonstrate proficiency in contact center management that complements my seventeen years of industry ... http://www.ciac-cert.org/Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions. http://www.callcentertimes.com/TELEPHONE TALK SHOW - a direct telephone link to call center experts sharing information and advice on up-to-the-minute industry topics. LEADERSHIP MASTERY - a three-phase management ... http://callcentercoach.com/Welcome to Centerserve's Call Center Learning Center We are the research based, go-to, one-stop learning center for the call center industry. http://www.call-center.net/ |
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